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For any queries you may have, please do not hesitate to contact us by sending an email to info@cardou.com

• Tango shoes are very beautiful! Are they only for dancing or can they be worn daily;

Tango shoes are unique, handmade, collector's items. They are made for endless hours of dance: they are comfortable and balanced with unique colors and designs. You may not be involved with dancing, but you can wear them daily if you are simply looking for a comfortable pair of high heels that will draw attention whenever and wherever you are!. Many of our customers avoided high heels until they got to know our shoes. Now, that’s all they wear!

• What should I watch for when my new shoes arrive?

For starters, enjoy your new shoes!! We highly recommend that you are very careful in your first trial until you decide to keep them. Start by wearing only the right shoe on a carpet so that the soles or the heels are not scratched by hard surfaces. Please note that shoes whose soles are marked will not be accepted for exchange. Wear thin stockings and do not persist in wearing them if they feel small since this will stretch and spoil their form.  Once worn,  avoid movements that could crease, scratch, or open the skin.   In essence, products returned should not show any evidence of usage.

• How do i make a purchase?

Purchasing from Cardou is simple and easy:
•   Browse the categories Comme il Faut, Fabio, 2x4 al pie, C-line and review our products.
•   Select between women’s and men’s products by clicking on the corresponding button and then choose your size from the horizontal bar.
•   When you locate the product that interests you, select “basket” button next to the product. You may add in this manner as many products as you like in your basket.
•   You may review your choices by clicking on “my basket” button in the upper right corner of the page. If you change your mind about something, just click ''remove'' button next to the item in question.
•  Select “Buy” and follow instructions in order to complete the process.
 

• What happens in case i pick the wrong size shoes or clothes? Can I exchange the product?

Of course you can, provided that:

• you first contact us by e-mail at info@cardou.com explaining the reason for returning the product.
• the product has not been used.
• the return takes place within 10 working days from the day of receipt.
• the product is accompanied by the documents which prove the transaction and date of reception.

If the above-mentioned terms and conditions have been met, you can select a product of  equivalent type and price  from our site .  If you do not find an item to your full satisfaction, you maintain the right to select something  from our next collections.

For more details and the exact process click here for our return policy.

• Do I have to become a member in order to shop from Cardou? What are the privileges?

In order to purchase from Cardou you must become a member.  However, should you register with Cardou friends, you will have the following benefits:

1. You may take advantage from various  offers exclusive for our members.
2. You can see a list of your previous purchases.
3. You only need to register your personal details once.
4. You can create your own wish list.
5. You wiil be informed first about our new designs and collections.
6. You have full access to browse pictures of Comme il Faut models.

For more information please click here and read the Member Benefits section.

Please note that you can become a member without having to purchase any item and without having to give all your personnal details, a username, password and a valid emai is enough.

•How can I update my personal details?

If you wish to make any changes to your personal information, such as, address, telephone, e-mail or registration code, please log-in to your account. Go to page “my account”' and press “Change of information”. You may then proceed with the desired changes.

• I forgot my password, how can i recover it?

In case you  forgot your password, click here or go to member registration page and click “password reminder”. Then, please retype the e-mail address you used for registering with Cardou, your password will be e-mailed there.

• How does the Newsletter service work?

If you register to receive our Newsletter, you will be notified via e-mail about Cardou’s news as well as the addition of new products. The newsletter is sent monthly and we guarantee that your e-mail adress will not be made available to third parties. Please note that you may cancel your registration any time you wish.

• How does the wish list work?

This service is offered only to Cardou memebers : by browsing our site, you may create your own list with shoes and clothes you like, just for your reffenece. You can review them later or compare them with other that you see and like. Kindly note that products in your wish list can be purchased by another customer until you actually decide to buy items from your wish list.

• How do i choose the correct shoe size?

All our products follow the general European size specifications. However, if you have any query, feel free to contact us via e-mail at info@cardou.com .

Usefull tips:

 -Prefer comfort over appearance.

 -Choose the smaller size but at the same time also look for comfort. If you intend to use your new shoes exclusively for dancing, your shoes need to feel “tight” in order to give you support. Keep in mind that the shoes will acquire the form of your feet over time. “Loose” shoes are not appropriate for dancing.

 -Suede shoes tend to feel more comfortable, while leather or satin ones feel more “tight’' but  they acquire fast the shape of your feet.

Below you may also find some specifc tips for each shoe company:

Womens: We usually choose one size smaller than our regular one. If for example in regular shoes we wear a size 38, in tango we select 37. This is an absolute rule in half sizes: if for example in regular shoes we wear a 38.5, in tango we will wear for sure a 38.

 

 

Mens: In this case, the size corresponds to the regular shoe size we wear.  This company also manufactures half sizes. In addition, each pair of shoes is accompanied by insoles that can ''decrease'' a shoe by half a size.

Sneaker: In sneakers we wear our size a half bigger. If for example, we wear a size 43.5, in Fabio we select 44.

Again, for any information or advice you can contact us by sending an e-mail to info@cardou.com .

• How can I pay for my purchases?

For your payment, you can use your  Visa or Mastercard credit cards with the safety guaranteed by Eurobank. We also accept Paypal.

                                              

• How do I know that my order is complete and when will my credit card be charged?

After placement of your order, you will receive an e-mail confirmation of the transaction. Your card will be debited upon completion of your order. In the rare case of an item shortage, you will be notified immediately by e-mail  and you will only be charged for items purchased. Please note that certain items come in limited number s and they may be actually purchased by another customer by the time you decide to complete your order.

• Which are the shipping costs and when will my order be dispatched?

During your order and before completion, you will be informed about the precise delivery cost. Your items will be dispatched to you within two working days of confirming your payment.

• How can i track my order?

Once your order is handed over by Cardou to the courier company for delivery , you will be notified by e-mail for the track number and the relevant courier's site were by entering the order track number,  you will be updated about the progress of the delivery.

• Can I add items to an existing order?

Unfortunately, items cannot be added in an order under execution; also two separate orders cannot be merged.

• Can i change the shipping adress after i have placed my order?

Unfortunately, from the moment an order leaves our premises, we cannot change the shipping address. You are therefore kindly requested to pay attention to this matter and declare the correct shipping address during the ordering phase.

• Can i order an item that is no longer available or found in another site?

Please send us an e-mail at info@cardou.com with the description of the pair of shoes you want and a if possible a photo.  We will look into it and let you know.  Please keep in mind that in the case of handmade footwear extra delivery times may apply. Regarding Comme il Faut which are manufactured only once and in a limited number, it is very likely that we won’t be able to find your item. In any case, we will make our first priority to best serve you.

• Is my personal information safe?

It is very important for us that you feel safe when you browse our site. All orders are made with the SSL encryption system which guarantees safe transactions. We in Cardou give special attention to laws concerning the use of personal information. Additionally, if you become a member, you won’t need to insert you personal data every time you make a purchase but only once.

• Is it safe to use my credit card for on-line purchases at Catdou?

For us It is very important that you feel safe when you browse in Cardou’s pages. All orders are made with the SSL encryption system which guarantees safe transactions. We a dditionally give special attention to laws concerning the use of personal information. Also If you become a member, you will not have to insert you personal data every time you wish to make a purchase.
 

• How do European and Argentinian shoe sizes compare?

If you already have a pair of shoes from Argentina and would like to know the equivalence of Argentinian sizes to European, please consult the following table.

 

Eur.
36 36.5 37 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46
Arg.
35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 41 42 42.5 43 43.5 44 44.5 45

 

 

 
 
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